General Policy

Purchase policy.
We supply children’s fashion, mom and baby fashion through direct and online sales channels on specific social networking sites:
1.Direct sales:
System of stores nationwide:
– CH1: 72 Pham Hong Thai, District 1, Ho Chi Minh City.
– CH2: Vincom Center 119 Tran Duy Hung St, Trung Hoa Wd, Cau Giay District, Hanoi
– Operating time: From Monday to Sunday, open from 09:00 to 22:00.
– Phone number: 028 73 066 266
2.Selling online on social networks:
Facebook with the main page is Chaiko House: https://www.facebook.com/thechaikohouse/
Instagram: https://www.instagram.com/chaiko.house/
Website: https://chaikohouse.com/
Operating time: From Monday to Sunday, open from 09:00 to 22:00.
3.Return Policy.
– Product is exchanged within 10 days from the date of receipt and only one exchange for the same or higher price, if not lower will not be refunded.
– Dua products must have invoices, labels intact and unused.
– Products must be intact, not dirty, not damaged by agents outside the store after purchase.
– The product has not been damaged due to improper storage according to the user instructions on the product.
NOTE:
– Scope of application: for 100% of orders.
– No refunds will be applied for all products purchased.
– Exchange policy does not apply to discount products, promotions, gifts.
– Do not apply to exchange products with products that are beyond the prescribed time or used, not intact.
– Products are changed, modified some details as required Customers are not exchanged or refunded.
Customers can directly enter the return information via link: https://chaikohouse.com/change-delivery/
4.Warranty policy: Sorry, Chaiko House does not apply warranty policy for goods.
Chaiko House’s obligations and customers’ obligations in every transaction
5.Terms and conditions of sale
When you visit our website, you agree to these terms. The website reserves the right to change, modify, add or remove any part of these Terms and Conditions of Use, at any time. Changes take effect immediately upon posting on the website without notice. And when you continue to use the site, after the changes to the Terms and Conditions are posted, it means that you accept those changes.
TERMS OF SALE OF GOODS
Introduce
Welcome to Chaikohouse.com
We are Antex Co., Ltd. specializing in the manufacture and exclusive distribution of children’s, mom and baby fashion brands, transacting via Chaikohouse.com website and at our showroom address.
Please check back often to update our changes.
6.Web User Guide
When entering our website, the user must be at least 18 years old or access under the supervision of a parent or legal guardian.
We grant a license to use you to shop on the web within the terms and conditions of use.
Any part of this website is strictly prohibited for commercial use or on behalf of any third party without our written permission. If you violate any of these, we will cancel your license without notice.
This website is only for providing product information, we are not a manufacturer, so the comments displayed on the web are personal opinions of our customers, not ours.
You must register an account with authentic information about yourself and must update if there is any change. Each visitor is responsible for their password, account and activity on the web. Moreover, you must notify us when an account is accessed without authorization. We do not accept any liability, whether directly or indirectly, for damages or losses caused by your failure to comply with the regulations.
During the registration process, you agree to receive promotional emails from the website. Then, if you do not want to continue receiving mail, you can refuse by clicking on the link at the bottom of every promotional email.
7.Customer reviews
All content of the site and your comments are our property. If we detect any fake information, we will lock your account immediately or apply other measures in accordance with the law of Vietnam.
8.Accept orders and prices
We reserve the right to refuse or cancel your order for any reason at any time. We may ask for more phone numbers and addresses before receiving orders.
We are committed to providing the most accurate price information to consumers. However, sometimes errors occur, such as the case the product price does not display correctly on the website or the wrong price, depending on the circumstances, we will contact instructions or notice of order cancellation. That for you. We also reserve the right to refuse or cancel any order whether or not it has been confirmed or paid.
9.Trademarks and copyrights
All intellectual property rights (registered or unregistered), information content and all designs, texts, graphics, software, images, videos, music, audio, translation software, source code and basic software are our property. The entire content of the website is protected by copyright laws of Vietnam and international conventions. Copyright has been reserved.
10.Legal rights
The terms, conditions and content of this website are governed by the laws of Vietnam and the Court of Competence in Vietnam will resolve any dispute arising from the unauthorized use of this website.
11.Privacy regulations
Our website values ​​information security and takes the best measures to protect your information and payment. Your information during the payment process will be encrypted to ensure safety. After you complete the ordering process, you will exit the safe mode.
You must not use any program, tool or other means to interfere with the system or alter the data structure. The website also prohibits the distribution, dissemination or encouragement of any activity to interfere, sabotage or infiltrate the system’s data. Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.
All transaction information will be kept confidential, but in case of legal requirements, we will be required to provide this information to law enforcement agencies.
Secure and convenient payment at Chaikohouse.com
All customers who transact at Chaikohouse.com via international credit cards are kept confidential by encryption (see details in the “Privacy Policy” clause mentioned above). Thereby, when making online payment, please note the following details:
-Only use websites that have secure payment certificates.
– Absolutely not let others borrow your credit card or account to make payments at Chaikohouse.com; In case of unexpected transactions, please inform Chaikohouse.com so we can assist you promptly.
-Check your bank account regularly to ensure all card transactions are under control.
-In some cases of unusual transactions or too large order value, Chaikohouse.com may require you to take a photo / scan credit card and identity card of the cardholder to verify the accuracy accuracy and fidelity of a transaction. When you receive this request, please cover 3 CVV numbers on the back of the card to ensure the card’s information does not get into the 3rd person.
Transactional at Chaikohouse.com
Customers when shopping at Chaikohouse.com must perform the ordering and receiving operations under the payment guide: https://chaikohouse.com/help-center/
In these cases, customers can look up transaction information via email sent to the mailbox registered with Chaikohouse.com or look up the transaction status at the website: https://chaikohouse.com/cart/ . In addition, customers can look up transaction history when logging into their account at Chaikohouse.com website.
In case customers want to edit information, customers notify Chaikohouse.com via hotline 028 73 066 266 or write a message at email customerservice@chaikohouse.vn.
We are responsible for the content of information provided on the Chaikohouse.com website, complying with the law on contracting, ordering, and payment.
Change, cancel transaction at Chaikohouse.com
In any case, customers have the right to terminate the transaction if they have taken measures to notify Chaikohouse.com about canceling the transaction via the hotline 028 73 066 266 or recording a message at email customerservice@chaikohouse.vn
Resolve the consequences of entering wrong commercial information at Chaikohouse.com
Customers are responsible for providing complete and accurate information when participating in transactions at Chaikohouse.com. In case customers enter the wrong information sent to the Chaikohouse.com sales website, Chaikohouse.com reserves the right to refuse to make the transaction. In addition, in all cases, customers have the right to unilaterally terminate the transaction if they have taken measures to notify Chaikohouse.com via 028 73 066 266 or write a message at: https:// chaikohouse.com/contact/
In the case of false information arising from Chaikohouse.com that Chaikohouse.com can prove it is a system failure or from a third party (wrong product price, wrong origin, …), Chaikohouse.com will contact Contact the customer immediately to notify this case and reserve the right not to make a defective transaction.
Dispute resolution
Any controversy, complaint or dispute arising out of or relating to transactions at Chaikohouse.com or these Terms and Conditions will be settled by negotiation, mediation, arbitration and / or Courts under the Law on Consumer Protection Chapter 4 on Settlement of disputes between consumers and organizations and individuals trading goods and services.
Regulations terminating the agreement
In the event of any damage arising from a breach of the Terms of Use of the site, we reserve the right to suspend or permanently block your account. If you are dissatisfied with the website or any of Chaikohouse.com’s terms, conditions, rules, policies, guidelines, or operation method, the only remedy is to stop working with us. .
Law and jurisdiction in Vietnam
All these Terms and Conditions and the Contract (and all obligations arising out of the contract or related) will be governed by and construed in accordance with the laws of Vietnam. If a dispute arises by these Terms of Use, you should submit a complaint to Vietnamese court for resolution.
Questions and contact information
Customers have any questions, please do not hesitate to contact Chaiko House at: 028 73 066 266.