• Store 1 | 72 Pham Hong Thai St, Ben Thanh Wd, District 1, HCMC
• Store 2 | 129 Kim Ma St, Kim Ma Wd, Ba Dinh District, Hanoi
CORPORATE & MEDIA CONTACT
• Telephone | (84-28) 73 066 266
• Email | firstname.lastname@example.org
Frequently Asked Questions
Please read our FAQ before sending us a message.
Order changes and cancellations: You are more than welcome to make changes to your order after placing it on 10 days after receiving products and only changes for once time…Be quickly!
Our shipping fairies ship Monday-Friday from 9 am – 10 pm at Chaiko House’s Stores. Should you need to make any edits, please promptly email or call customer service as following:
* Facebook: https://www.facebook.com/thechaikohouse/
* Hotline: (84-28) 066 266
Order cancellations are allowed at the damaged product, but do not apply to any sale items which are marked as ‘all sales final’. This will be stated on the website and Facebook.
Delivery time frame: Chaiko House is proud to be processing and shipping orders Monday – Friday 9 am – 10 pm. Our shipping fairies are so good that they often will ship your order immediately in HCMC you replaced it! With that said, we have found that with our standard flat rate shipping option, orders outside of HCMC will arrive within 3-5 business days.
Yes! We restock nearly all items at least once per season. If you are looking for an item in a particular size, make sure to complete an form to order restock items. We will share your info with our boutiques and if they have your item in stock, they will be in touch!
We offer a standard shipping based on postage rates or express delivery. Overnight (next day) shipping will only be offered during holidays.
Yes! If your order totals 2.000.000 Million ($87) or more before applicable taxes, shipping will be free.
If your package is lost, please take the following steps:
- Contact our hotline: (84-28) 066 266 We will be able to locate the carrier that was responsible for delivering your package.
- We are more than happy to help you through this process! Please reach out to us on Facebook: https://www.facebook.com/thechaikohouse/
We are very happy to announce that we have begun worldwide shipping! Whether you live in the Earth, we want your little ones to be best dressed!
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